Frequently Asked Questions

Upon purchase, you will receive a ZIP file containing your monogram file in two formats .EMB and .DST

Our bespoke design process is collaborative and tailored to you. Typically, you can expect to receive the first design proof within 5-7 business days after submitting your request and requirements. The total project time will depend on the complexity of the design and the number of revisions requested.

We accept a variety of payment methods through our secure payment gateway, Paystack. This includes major credit and debit cards (Visa, Mastercard), bank transfers, and other local payment options available through Paystack in Nigeria.

Our standard license allows for unlimited personal use (e.g., wedding invitations, personal stationery) and small commercial use (up to 500 units for products you sell). For larger commercial projects, use in advertising, or if you need an exclusive license, please contact us directly. Resale or redistribution of the digital design files themselves is strictly prohibited.